In-Stock Jewellery: Dispatched within 2–3 business days.

Made-to-Order pieces are individually crafted to order. Please allow up to 4 weeks for creation prior to dispatch. (If you require a piece for a specific date, please contact us at hello@anniekingjewellery.com before ordering).

Shipping Methods & Insurance:

UK Domestic: Sent via Royal Mail Tracked (insured up to £750).

International Standard: Sent via Royal Mail International Tracked & Signed (insured up to £250).

DHL Express: Tracked, CO2-neutral, fully insured delivery arriving within 2–4 working days once dispatched.

Ready to ship items can be returned within 30 days.

Returned items must be unworn, unused, in their original condition with tags attached, and in their original packaging.

Customers are responsible for paying return shipping fees, unless the item received was faulty or incorrect. We strongly advise using a tracked and insured service, as we cannot accept liability for items lost in transit.

Please email us hello@anniekingjewellery.com to initiate the return and receive the return address.

In line with consumer law and hygiene standards, the following items cannot be returned, exchanged, or refunded unless they arrive damaged or defective:

Custom & Bespoke Pieces: Personalised, engraved, custom-resized, or bespoke/remodelled items.

Made-to-Order Items: Pieces crafted specifically to your custom order specifications.

Sale Items & Gift Cards.

International customers (including EU buyers) are responsible for any local customs duties, taxes, or handling fees levied by destination country authorities.

If returning an item to the UK, you must clearly mark the outside package and customs label as "RETURNED GOODS - FAILED SALE" to avoid re-importation duties being charged to our studio.

Once your return is received and inspected at our Glasgow studio, we will notify you of the approval or rejection of your refund.

Approved refunds are issued back to your original payment method within 10 business days. (Standard outbound shipping costs are refunded, but express shipping upgrades are non-refundable).

If an item arrives defective, damaged, or incorrect, contact us straight away at hello@anniekingjewellery.com with photos so we can resolve the issue promptly.